by concretesnail on Tue Jun 19, 2007 8:07 pm
untill my latest property, (i move every five months or so....) i have been with NTL at all of them for a mix of tv Bband and phone over the years. They do like to mess people about and the one thing i have learned and have proved. If you take the name of the person you speak to, the date you speak to them and a note of the time. you can use these to get what ever you want from them. I just those details to get them to pay for my Bband for an entire year. To have to take the telephone attitude of smiling nicely while you stick a blade in their kidneys, twist and then break it off.
Then ask them for the head office details stating that you are starting an official personal and professional complaint. make that complaint (write the letter, remember the same attitude as before).
They then give you anything you want.